We stand behind every machine with reliable support and maintenance options, ensuring your operations run smoothly for years to come.
- 🛡️ All our machines come with a comprehensive 2-year warranty (6 months for the engraving head), covering parts and labor to give you peace of mind from day one.
- 🔄 Even after warranty, we never leave you hanging—we still assist customers who bought our original Granite™ models over 15 years ago! Many of those machines continue running flawlessly, a testament to their built-to-last durability.
- 📍 Enjoy local support right here in the United States or Canada, with experts familiar with your regional needs and ready to help quickly.
- 💻 We prioritize remote resolutions via web conference calls, troubleshooting issues efficiently without disrupting your workflow.
- 🧩 Our modular design makes repairs straightforward—most fixes involve us mailing you the replacement part with clear, step-by-step instructions for easy DIY swaps.
- 🚀 If remote options aren't enough, we'll send a technician to your location for hands-on service, minimizing downtime and getting you back to etching fast.
- 🛠️ Proactive maintenance tips and optional service plans keep your machine performing at peak levels, preventing issues before they arise.
- 📞 24/7 access to our knowledge base and support team ensures help is always available, even outside business hours for urgent needs.